FAQ
UmproTech Industrial Equipment
Professional CNC Machines & Fabrication Solutions
Precision Industrial Equipment & American Engineering Excellence
Frequently Asked Questions
Get answers about our industrial equipment, U.S.-based support, and purchasing process
General Information
We specialize in CNC fiber laser cutters, CO₂ laser machines, CNC plasma cutters, press brakes, hydraulic shears, laser cleaning systems, and comprehensive industrial fabrication solutions. Our equipment is designed for precision and durability in demanding manufacturing environments.
Our main warehouse and U.S. support center is located in Mundelein, Illinois. All equipment ships directly from our American facility, ensuring quick delivery and eliminating international shipping complications.
Sales & Purchasing
You can request a personalized quote through our website form, call us directly at (800) 555-1234, or contact our sales representatives via email at sales@umprotech.com. We also offer live chat support during business hours for immediate assistance.
Yes! We provide flexible financing options including lease-to-own and monthly installment plans with quick approvals. Our financing partners offer competitive rates for businesses of all sizes, making equipment ownership accessible.
Absolutely. We encourage all customers to see our equipment in operation. You can schedule live demos at our Illinois facility or request remote video demonstrations tailored to your specific application requirements.
Delivery & Installation
Typical delivery time is 7–14 days from order placement. Since all machines ship directly from our U.S. warehouse in Illinois, we avoid international shipping delays common with overseas suppliers.
Yes, our experienced U.S.-based technicians provide comprehensive installation, initial setup, calibration, and on-site operator training. We ensure your equipment is production-ready from day one.
Service, Warranty & Support
All UmproTech industrial machines come with a comprehensive 2-year warranty covering parts and labor. Extended warranty options are available for additional coverage. Our warranty is backed by our U.S.-based service team.
Our technical support team is located at our Illinois headquarters. We're available via phone, email, or video call during business hours (8am-6pm CST). Most issues are addressed the same day, with remote diagnostics available immediately.