Return & Refund Policy

We want you to be fully satisfied with your UmproTech purchase. If you are not completely happy with your equipment, please review our return and refund policy below.

Returns

• Eligibility: Returns are accepted within 30 days of delivery for most new, unused equipment in original packaging.
• To start a return: Email info@umprotech.com or call +1 (872) 268-5842 with your order number and reason for return.
• Return shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• Non-returnable items: Custom orders, used equipment, or consumables (unless defective) cannot be returned.

Refunds

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds: Processed to your original payment method within 7 business days.
• Restocking fee: A restocking fee (up to 15%) may apply for opened or used equipment.

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, contact us immediately—we will arrange a replacement or full refund at no cost to you.

Questions? Contact our support team at info@umprotech.com or +1 (872) 268-5842.