FAQ

We specialize in CNC fiber laser cutters, CO₂ laser machines, CNC plasma cutters, press brakes, hydraulic shears, laser cleaning systems, and complete metal fabrication solutions. All equipment is engineered for high duty cycles and demanding production environments.

Our machines are a great fit for job shops, OEM manufacturers, contract fabricators, repair shops, and in-house production departments that want to bring laser cutting or bending in-house and reduce outsourcing costs.

We work with both small, growing shops that are buying their first machine and larger plants that are adding capacity or replacing legacy equipment.

We support customers in metal fabrication, architectural and structural steel, automotive and truck body, HVAC and ducting, agricultural equipment, industrial enclosures, sign making, custom furniture, and many other sectors that work with sheet metal and plate.

Our main warehouse, demo showroom, and U.S. support center are located in Mundelein, Illinois. All stock machines, most spare parts, and service coordination are handled from this location.

You can request a personalized quote through our website form, call us directly at (800) 555-1234, or email our sales team at sales@umprotech.com. Once the configuration is approved, we send a formal proposal and purchase agreement.

Yes. Our application engineers will review your parts, material types and thicknesses, yearly volumes, and budget to recommend a practical configuration. We can compare different bed sizes, laser powers, and press brake tonnages so you don’t over- or under-buy.

Absolutely. You can send us drawings (DXF, STEP, etc.) or physical samples and we will cut or bend them on a similar machine. This helps you verify edge quality, tolerances, and cycle times before making a purchase decision.

We periodically have showroom, demo, or trade-in units available at discounted pricing. These machines are inspected, refurbished as needed, and backed by a limited warranty. Ask your sales rep about current inventory.

Yes. We offer multiple financing options including lease-to-own and traditional equipment loans through our finance partners. Terms typically range from 24 to 72 months, depending on credit profile and deal size.

In many cases, yes. We can evaluate your current laser, press brake, shear, or other metal fabrication equipment and apply a trade-in credit toward a new UmproTech machine. Pictures, videos, and basic specs are usually enough to start the process.

We strongly recommend it. You can visit our Illinois facility for live demos, or we can arrange a remote video demonstration and walk you through your parts, nesting, programming, and typical job flow on the machine.

Typical delivery time for in-stock machines is 7–14 business days after we receive your deposit and confirm site readiness. Custom configurations or special-order machines may take longer; your sales rep will give you an accurate lead time.

Before the machine arrives, you’ll need to confirm power, floor space, foundation, and access for unloading. We provide a detailed pre-installation checklist that covers electrical, compressed air, ventilation (for laser), and rigging requirements.

We can coordinate with local rigging companies or work with your preferred contractor. In most cases, the customer contracts the rigger directly, and our technician supervises positioning and leveling of the machine during installation.

Yes, our U.S.-based technicians provide complete installation, initial setup, calibration, and test runs. We won’t leave until the machine is cutting or bending real production parts and your operators are comfortable with the basics.

Yes. If you relocate, we can assist with de-installation, transport coordination, and re-installation at the new site. This helps protect the machine and maintain warranty coverage where applicable.

Standard packages include on-site operator training covering safety, start-up and shut-down, basic programming, tooling or nozzle changes, maintenance checks, and troubleshooting. Training is typically 1–3 days depending on the machine and your team’s experience.

For operators with prior CNC or fabrication experience, most reach a comfortable level within a few days. For completely new operators, expect 1–2 weeks of supervised work to become confident with standard parts and daily maintenance routines.

Yes. We can schedule remote or on-site refresher sessions, as well as onboarding training for new operators. This is especially helpful if you add a second shift or expand production after the initial installation.

Our machines use industry-standard controllers and software that accept common file types such as DXF and DWG for laser cutting, and support graphical programming for press brakes. We can integrate with your existing CAD/CAM workflow in most cases.

Most machines require 208–480 V three-phase power with a dedicated breaker and disconnect, sized according to the specific model. We provide detailed electrical specs and can coordinate with your electrician before installation.

Fiber lasers and plasma systems typically require clean, dry compressed air within a specified pressure and flow range. Laser cutting systems also need fume extraction and filtration to meet safety and environmental standards. We can quote a complete package if you don’t already have this equipment.

It depends on bed size and configuration, but we always provide a layout drawing with machine dimensions, service clearances, and recommended material flow. This helps you plan foundations, aisles, and material storage around the machine.

In most cases, yes. Our controllers support standard file formats and can be connected to your network for file transfer. Share your current software stack with us and we’ll confirm compatibility or suggest practical options.

We help you calculate ROI by comparing your current outsourcing costs, labor hours, scrap, and lead times with projected in-house production costs. Many customers see payback within 18–36 months, depending on utilization and part mix.

In some regions and for certain models, we offer rental or rent-to-own programs that let you start with lower upfront investment and convert to ownership later. Ask our team about current rental availability and terms.

Yes. Many customers start with a smaller machine and upgrade as their business grows. We can help you trade in your existing UmproTech equipment toward a higher-capacity or newer model when the time is right.