Laser Source Repair Request Template

Need fiber laser source repair or diagnostics? Use this template to send the right information to UmproTech for a faster review.

Email the details to info@umprotech.com with photos, screenshots, and videos if available.

Copy and paste this repair request

Company name:
Contact name:
Phone:
Email:
ZIP code:

Machine brand:
Machine model:
Controller type:
Cutting head model:
Chiller model:

Laser source brand: IPG / Raycus / MAX Photonics / nLIGHT / BWT / JPT / Other
Laser source model:
Laser source serial number:
Laser power: 1.5kW / 2kW / 3kW / 6kW / 12kW / other

Problem type:
- No beam
- Low power
- Alarm code
- Red light but no cutting beam
- Cooling fault
- Communication error
- Unstable output
- Other

Alarm code or error message:
When does the problem happen? Startup / enable / piercing / cutting / shutdown
Is the machine fully down? Yes / No
What happened before the failure?

Photos attached:
- Source label
- Alarm screen
- Electrical cabinet
- Chiller screen
- Cutting result or bad cut edge

Video attached: Yes / No
Production urgency: low / medium / urgent

Photos that help most

• Laser source nameplate / label
• Alarm screen or controller error page
• Inside of the electrical cabinet if safe to photograph
• Chiller display and water alarm status
• Cutting head and nozzle area
• Cut samples showing dross, incomplete cuts, or low power

Common repair review topics

• Laser Source Repair Services
• Fiber Laser No Beam
• Fiber Laser Low Power
• Fiber Laser Source Alarm Codes
• Red Light Works But No Cutting Beam
• Repair or Replace Fiber Laser Source

Send your request to: info@umprotech.com