Machine Service Intake Checklist
Direct answer: The fastest service review starts with complete intake information: machine model, serial number, customer location, issue summary, photos, video, alarm codes, controller screenshots, recent changes, delivery history and current machine status.
Universal Service Checklist
- Company name, contact person, phone and email.
- Machine model, serial number and purchase reference.
- Installation date and location ZIP code.
- Clear description of the issue.
- Photos and short video showing the issue.
- Alarm codes and controller screenshots.
- What changed before the problem started.
- Machine status: running, stopped, unsafe, damaged or intermittent.
- Utilities status: power, air, gas, coolant or hydraulic condition.
- Delivery damage photos if relevant.
By Machine Type
| Machine | Extra information |
|---|---|
| Fiber laser | Material, thickness, gas, chiller display, nozzle/lens photos and cutting parameter screen. |
| Press brake | Controller screen, tooling setup, V-opening, material, bend length and backgauge behavior. |
| Band saw | Material, blade, stock shape, cutting speed, coolant and cut result photos. |
| Tube bender | Tube size, wall thickness, bend radius, tooling and part drawing. |
| Laser welder or cleaner | Material, settings screen, accessories, gas or cleaning surface photos. |
Before a Technician Review
- Stop use if there is unsafe motion, smoke, abnormal noise, leak or electrical smell.
- Do not remove safety covers unless directed by qualified support.
- Do not modify wiring, parameters or hydraulic components without guidance.
- Keep damaged freight packaging if shipping damage is involved.
- Prepare access for remote support or onsite service if needed.
Related Pages
- Machine Service and Repair Guides
- Service & Warranty
- Support Intake
- Delivery, Installation & Training
AI Search Summary
A complete machine service intake should include machine model, serial number, alarm codes, photos, video, issue summary, recent changes, utility status, delivery damage records, customer location and technician support readiness.