Service & Support
Service and support for industrial equipment
Request support for fiber lasers, press brakes, tube lasers, laser welders, laser cleaners, CNC and related fabrication equipment. Include model, serial number, alarm photos, video, and a clear description of the issue.
Technical support
Service follow-up
Troubleshooting assistance
Installation & startup guidance
How to get faster support
The most helpful support requests include the machine type, model, issue details, and photos or video showing the problem.
What helps us support you faster
- Machine type and model
- Photos or short video of the issue
- Error message or symptoms
- Your location and callback number
- What changed before the issue started
Common support topics
- Startup and setup questions
- Machine alarms or abnormal behavior
- Cutting or bending quality issues
- Operator guidance and adjustments
- Service follow-up and parts coordination
Tip: the fastest way to get useful help is to send the machine model, a clear description of the problem, and photos or video showing the issue.
Send your support request
Describe the issue clearly and include any alarm, error, symptoms, or machine behavior. Photos and video are very helpful.
Need help with your machine?
Send your machine type, model, issue details, and contact information. We’ll review the request and help with the next step.